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<?php header ( 'content-type: application/json; charset=utf-8' ); $db = ezcDbInstance::get(); $db->beginTransaction(); $chat = erLhcoreClassModelChat::fetchAndLock($Params['user_parameters']['chat_id']); $content = 'false'; $status = 'true'; $blocked = 'false'; $ott = ''; $LastMessageID = 0; $userOwner = 'true'; $checkStatus = 'f'; $saveChat = false; $operation = ''; $operatorId = 0; $responseArray = array(); if (is_object($chat) && $chat->hash == $Params['user_parameters']['hash']) { $chat->updateIgnoreColumns = array('last_msg_id'); erLhcoreClassChat::setTimeZoneByChat($chat); try { if ($chat->auto_responder !== false) { $chat->auto_responder->chat = $chat; $chat->auto_responder->process(); } if ($chat->reinform_timeout > 0 && $chat->unread_messages_informed == 0 && $chat->has_unread_messages == 1 && (time()-$chat->last_user_msg_time) > $chat->reinform_timeout) { $department = $chat->department; if ($department !== false) { $options = $department->inform_options_array; erLhcoreClassChatWorkflow::unreadInformWorkflow(array('department' => $department,'options' => $options),$chat); } } $validStatuses = array( erLhcoreClassModelChat::STATUS_PENDING_CHAT, erLhcoreClassModelChat::STATUS_ACTIVE_CHAT, erLhcoreClassModelChat::STATUS_BOT_CHAT, ); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.validstatus_chat',array('chat' => & $chat, 'valid_statuses' => & $validStatuses)); // Sync only if chat is pending or active if (in_array($chat->status,$validStatuses)) { // Check for new messages only if chat last message id is greater than user last message id if ((int)$Params['user_parameters']['message_id'] < $chat->last_msg_id) { $Messages = erLhcoreClassChat::getPendingMessages((int)$Params['user_parameters']['chat_id'],(int)$Params['user_parameters']['message_id']); if (count($Messages) > 0) { $theme = false; if (isset($Params['user_parameters_unordered']['theme']) && ($themeId = erLhcoreClassChat::extractTheme($Params['user_parameters_unordered']['theme'])) !== false) { try { $theme = erLhAbstractModelWidgetTheme::fetch($themeId); } catch (Exception $e) { } } else { $defaultTheme = erLhcoreClassModelChatConfig::fetch('default_theme_id')->current_value; if ($defaultTheme > 0) { try { $theme = erLhAbstractModelWidgetTheme::fetch($defaultTheme); } catch (Exception $e) { } } } $tpl = erLhcoreClassTemplate::getInstance( 'lhchat/syncuser.tpl.php'); $tpl->set('messages',$Messages); $tpl->set('chat',$chat); $tpl->set('sync_mode',isset($Params['user_parameters_unordered']['mode']) ? $Params['user_parameters_unordered']['mode'] : ''); $tpl->set('async_call',true); $tpl->set('theme',$theme); $content = $tpl->fetch(); foreach ($Messages as $msg) { if ($msg['user_id'] > 0 \|\| $msg['user_id'] == -2) { $userOwner = 'false'; break; } } // Get first message opertor id reset($Messages); $firstNewMessage = current($Messages); $operatorId = $firstNewMessage['user_id']; if ($operatorId == -1) { $operatorId = 0; } // Get Last message ID end($Messages); $LastMessageIDs = current($Messages); $LastMessageID = $LastMessageIDs['id']; } } if ( $chat->is_operator_typing == true && $Params['user_parameters_unordered']['ot'] != 't' ) { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.syncuser.operator_typing',array('chat' => & $chat)); if ($chat->operator_typing_user !== false) { \LiveHelperChat\Models\Departments\UserDepAlias::getAlias(array('scope' => 'typing', 'chat' => $chat)); } $ott = ($chat->operator_typing_user !== false) ? $chat->operator_typing_user->name_support . ' ' . htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/chat','is typing now...'),ENT_QUOTES) : htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/chat','Operator is typing now...'),ENT_QUOTES); } elseif ($Params['user_parameters_unordered']['ot'] == 't' && $chat->is_operator_typing == false) { $ott = 'f'; } } // Closed if ($chat->status == erLhcoreClassModelChat::STATUS_CLOSED_CHAT) { if (!isset($theme)) { $theme = false; if (isset($Params['user_parameters_unordered']['theme']) && ($themeId = erLhcoreClassChat::extractTheme($Params['user_parameters_unordered']['theme'])) !== false){ try { $theme = erLhAbstractModelWidgetTheme::fetch($themeId); } catch (Exception $e) { } } else { $defaultTheme = erLhcoreClassModelChatConfig::fetch('default_theme_id')->current_value; if ($defaultTheme > 0) { try { $theme = erLhAbstractModelWidgetTheme::fetch($defaultTheme); } catch (Exception $e) { } } } } // Parse outcome $tpl = erLhcoreClassTemplate::getInstance( 'lhchat/errors/chatclosed.tpl.php'); $tpl->set('theme',$theme); $tpl->set('modeembed',isset($Params['user_parameters_unordered']['mode']) ? $Params['user_parameters_unordered']['mode'] : ''); $tpl->set('chat',$chat); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_chat_closed_tpl',array('chat' => & $chat, 'tpl' => & $tpl)); $status = $tpl->fetch(); $blocked = 'true'; $responseArray['closed'] = true; } // If there was two tabs open with same chat force chat close in another tab also if ($chat->status_sub == erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT) { $blocked = 'true'; $responseArray['closed'] = true; $status = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/chat','You have closed this chat!'); } $updateFields = array('lsync'); if ($chat->status_sub == erLhcoreClassModelChat::STATUS_SUB_OWNER_CHANGED) { $checkStatus = 't'; $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_DEFAULT; $updateFields[] = 'status_sub'; $saveChat = true; } if ($chat->status_sub == erLhcoreClassModelChat::STATUS_SUB_SURVEY_SHOW) { $blocked = 'true'; $responseArray['closed'] = true; $status = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/chat','You have been redirected to survey!'); if ($chat->status_sub_arg != '') { $args = json_decode($chat->status_sub_arg,true); $responseArray['closed_arg'] = erLhcoreClassChatHelper::getSubStatusArguments($chat); } } if ($chat->status_sub == erLhcoreClassModelChat::STATUS_SUB_CONTACT_FORM) { $checkStatus = 't'; } if ($chat->operation != '') { $operation = explode("\n", trim($chat->operation)); $chat->operation = ''; $updateFields[] = 'operation'; $saveChat = true; } if ($chat->user_status != 0) { $chat->user_status = 0; $updateFields[] = 'user_status'; $saveChat = true; } if ($chat->has_unread_op_messages == 1) { $chat->unread_op_messages_informed = 0; $chat->has_unread_op_messages = 0; $chat->unanswered_chat = 0; $updateFields[] = 'unread_op_messages_informed'; $updateFields[] = 'has_unread_op_messages'; $updateFields[] = 'unanswered_chat'; $saveChat = true; } if ($saveChat === true \|\| $chat->lsync < time()-30) { $chat->lsync = time(); $chat->updateThis(array('update' => $updateFields)); } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.syncuser',array('chat' => & $chat, 'response' => & $responseArray)); $db->commit(); } catch (Exception $e) { $db->rollback(); } } else { $db->rollback(); $content = 'false'; $theme = false; if (isset($Params['user_parameters_unordered']['theme']) && ($themeId = erLhcoreClassChat::extractTheme($Params['user_parameters_unordered']['theme'])) !== false){ try { $theme = erLhAbstractModelWidgetTheme::fetch($themeId); } catch (Exception $e) { } } else { $defaultTheme = erLhcoreClassModelChatConfig::fetch('default_theme_id')->current_value; if ($defaultTheme > 0) { try { $theme = erLhAbstractModelWidgetTheme::fetch($defaultTheme); } catch (Exception $e) { } } } $tpl = erLhcoreClassTemplate::getInstance( 'lhchat/errors/chatclosed.tpl.php'); $tpl->set('theme',$theme); $tpl->set('modeembed',$Params['user_parameters_unordered']['modeembed']); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.before_chat_closed_tpl',array('chat' => & $chat, 'tpl' => & $tpl)); $status = $tpl->fetch(); $blocked = 'true'; } $responseArray['error'] = 'false'; $responseArray['op'] = $operation; $responseArray['uw'] = $userOwner; $responseArray['msop'] = $operatorId; $responseArray['cs'] = $checkStatus; $responseArray['ott'] = $ott; $responseArray['message_id'] = $LastMessageID; $responseArray['result'] = trim($content) == '' ? 'false' : trim($content); $responseArray['status'] = $status; $responseArray['blocked'] = $blocked; echo erLhcoreClassChat::safe_json_encode($responseArray); exit; ?>

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