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<?php $currentUser = erLhcoreClassUser::instance(); if (!$currentUser->isLogged() \|\| !$currentUser->hasAccessTo('lhstatistic','viewstatistic')) { if (!isset($Params['user_parameters_unordered']['reporthash']) \|\| empty($Params['user_parameters_unordered']['reporthash'])) { die('No permission'); } else { $secretHash = erConfigClassLhConfig::getInstance()->getSetting( 'site', 'secrethash' ); if (isset($Params['user_parameters_unordered']['reportverified']) && $Params['user_parameters_unordered']['reportverified'] == 1) { $hashVerification = md5($Params['user_parameters_unordered']['r'] . $Params['user_parameters_unordered']['report'] . $Params['user_parameters_unordered']['reportts'] . $secretHash); } else { $hashVerification = md5(base64_decode(rawurldecode($Params['user_parameters_unordered']['r'])) . $Params['user_parameters_unordered']['report'] . $Params['user_parameters_unordered']['reportts'] . $secretHash); } if ($Params['user_parameters_unordered']['reporthash'] !== $hashVerification \|\| $Params['user_parameters_unordered']['reportts'] < (time() - 7 * 24 * 3600)) { die('Report link has expired!'); } $report = \LiveHelperChat\Models\Statistic\SavedReport::fetch($Params['user_parameters_unordered']['report']); if (!is_object($report)){ die('Report not found!'); } if (isset($Params['user_parameters_unordered']['reportverified']) && $Params['user_parameters_unordered']['reportverified'] == 1) { $user = erLhcoreClassModelUser::fetch($report->user_id); if ($currentUser->isLogged() == true/* && !$currentUser->hasAccessTo('lhstatistic','viewstatistic')/) { $currentUser->logout(); } $currentUser->setLoggedUser($report->user_id); $user->hide_online = 1; erLhcoreClassUser::getSession()->update($user, ['session_id']); erLhcoreClassUserDep::setHideOnlineStatus($user); erLhcoreClassChat::updateActiveChats($user->id); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.operator_status_changed', array('user' => & $user, 'reason' => 'user_action')); } else { $urlArguments = base64_decode(rawurldecode($Params['user_parameters_unordered']['r'])); $ts = time(); $hashRandom = erLhcoreClassModelForgotPassword::randomPassword(40) ; $newHash = md5($hashRandom . $report->id . $ts . $secretHash); $urlArguments = str_replace('/(report)/' , '/(reportverified)/1/(reporthash)/' . $newHash . '/(reportts)/' . $ts . '/(r)/' . $hashRandom . '/(report)/', $urlArguments); header('Location: ' .erLhcoreClassDesign::baseurldirect('') . erLhcoreClassSystem::instance()->SiteAccess . '/' . $urlArguments); exit; } } } /* * This is optional if some extension AH decides to block usage of this module function completely * We don't do redirect here * / $response = erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.statistic', array()); // Custom Unordered Parameters erLhcoreClassChatEventDispatcher::getInstance()->dispatch('statistic.uparams_append',array('uparams' => & $Params['user_parameters_unordered'])); try { $dt = new DateTime(); $offset = $dt->format("P"); $db = ezcDbInstance::get(); $db->query("SET LOCAL time_zone='" . $offset ."'"); } catch (Exception $e) { // Ignore } // Limit to 20 seconds any report try { $db->query("SET SESSION wait_timeout=10"); } catch (Exception $e){ // } try { $db->query("SET SESSION interactive_timeout=10");} catch (Exception $e){ } catch (Exception $e) { // } try { $db->query("SET SESSION innodb_lock_wait_timeout=20"); } catch (Exception $e) { // } try { $db->query("SET SESSION max_execution_time=20000;"); } catch (Exception $e) { // } try { $db->query("SET SESSION max_statement_time=20;"); } catch (Exception $e) { // Ignore we try to limit how long query can run } $tpl = erLhcoreClassTemplate::getInstance( 'lhstatistic/statistic.tpl.php'); $validTabs = array('visitors','active','last24','chatsstatistic','agentstatistic','performance','departments','configuration','mail'); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('statistic.valid_tabs', array( 'valid_tabs' => & $validTabs )); $tab = isset($Params['user_parameters_unordered']['tab']) && in_array($Params['user_parameters_unordered']['tab'],$validTabs) ? $Params['user_parameters_unordered']['tab'] : 'active'; // We do not need a session anymore session_write_close(); if ($Params['user_parameters_unordered']['report'] > 0) { $savedSearchPresent = \LiveHelperChat\Models\Statistic\SavedReport::fetch($Params['user_parameters_unordered']['report']); if (!is_object($savedSearchPresent) \|\| $savedSearchPresent->user_id != $currentUser->getUserID()) { $Params['user_parameters_unordered']['report'] = null; } } function reportModal($filterParams, $Params, $tab, $currentUser) { $savedSearch = new \LiveHelperChat\Models\Statistic\SavedReport(); if ($Params['user_parameters_unordered']['report'] > 0) { $savedSearchPresent = \LiveHelperChat\Models\Statistic\SavedReport::fetch($Params['user_parameters_unordered']['report']); if (is_object($savedSearchPresent) && $savedSearchPresent->user_id == $currentUser->getUserID()) { $savedSearch = $savedSearchPresent; } } $tpl = erLhcoreClassTemplate::getInstance('lhstatistic/report_save.tpl.php'); $tpl->set('action_url', erLhcoreClassDesign::baseurl('statistic/statistic').'/(tab)/'. $tab . erLhcoreClassSearchHandler::getURLAppendFromInput($filterParams['input_form'])); if (ezcInputForm::hasPostData()) { $Errors = \LiveHelperChat\Validators\ReportValidator::validateReport($savedSearch, array( 'filter' => $filterParams['filter'], 'tab' => $tab, 'input_form' => $filterParams['input_form']) ); if (!isset($_SERVER['HTTP_X_CSRFTOKEN']) \|\| !$currentUser->validateCSFRToken($_SERVER['HTTP_X_CSRFTOKEN'])) { $Errors[] = 'Invalid CSRF token!'; } if (empty($Errors)) { $savedSearch->user_id = $currentUser->getUserID(); if (isset($_POST['report_save_action']) && $_POST['report_save_action'] == 'new') { $savedSearch->id = null; } $savedSearch->saveThis(); $tpl->set('updated', true); } else { $tpl->set('errors', $Errors); } } elseif ($savedSearch->id === null) { $savedSearch->params = json_encode(array( 'filter' => $filterParams['filter'], 'tab' => 'active', 'input_form' => $filterParams['input_form']) ); } $tpl->set('item', $savedSearch); echo $tpl->fetch(); exit; } if ($tab == 'active') { $configuration = (array)erLhcoreClassModelChatConfig::fetch('statistic_options')->data; if (isset($_GET['doSearch'])) { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'activestatistic_tab','format_filter' => true, 'use_override' => true, 'uparams' => $Params['user_parameters_unordered'])); } else { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'activestatistic_tab','format_filter' => true, 'uparams' => $Params['user_parameters_unordered'])); if (empty($filterParams['input_form']->chart_type)) { $filterParams['input_form']->chart_type = isset($configuration['statistic']) ? $configuration['statistic'] : array(); } } $filterParams['input_form']->work_hours_starts = isset($configuration['work_hours_starts']) ? $configuration['work_hours_starts'] : 8; $filterParams['input_form']->work_hours_ends = isset($configuration['work_hours_ends']) ? $configuration['work_hours_ends'] : 16; erLhcoreClassChatStatistic::formatUserFilter($filterParams); // Global filters $departmentFilter = erLhcoreClassUserDep::conditionalDepartmentFilter(); if (!empty($departmentFilter)){ if (isset($filterParams['filter']['filterin']['lh_chat.dep_id'])) { $filterParams['filter']['filterin']['lh_chat.dep_id'] = array_values(array_intersect($filterParams['filter']['filterin']['lh_chat.dep_id'],$departmentFilter['filterin']['id'])); if (empty($filterParams['filter']['filterin']['lh_chat.dep_id'])) { $filterParams['filter']['filterin']['lh_chat.dep_id'] = array(-1); } } else { $filterParams['filter']['filterin']['lh_chat.dep_id'] = array_values($departmentFilter['filterin']['id']); } } $userFilterDefault = erLhcoreClassGroupUser::getConditionalUserFilter(); if (!empty($userFilterDefault)) { if (isset($filterParams['filter']['filterin']['lh_chat.user_id'])) { $filterParams['filter']['filterin']['lh_chat.user_id'] = array_values(array_intersect($filterParams['filter']['filterin']['lh_chat.user_id'],$userFilterDefault['filterin']['id'])); } else { $filterParams['filter']['filterin']['lh_chat.user_id'] = array_values($userFilterDefault['filterin']['id']); } } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('statistic.active_filter',array('filter' => & $filterParams, 'uparams' => $Params['user_parameters_unordered'])); $tpl->set('input',$filterParams['input_form']); if (isset($_GET['xmlavguser'])) { erLhcoreClassChatStatistic::exportAverageOfChatsDialogsByUser(30,$filterParams['filter']); exit; } if (isset($Params['user_parameters_unordered']['export']) && $Params['user_parameters_unordered']['export'] == 1) { reportModal($filterParams, $Params, 'active', $currentUser); } if (isset($_GET['doSearch'])) { $activeStats = array( 'userStats' => ((is_array($filterParams['input_form']->chart_type) && in_array('thumbs',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::getRatingByUser(30,$filterParams['filter']) : array()), 'countryStats' => ((is_array($filterParams['input_form']->chart_type) && in_array('country',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::getTopChatsByCountry(30,$filterParams['filter']) : array()), 'userChatsStats' => ((is_array($filterParams['input_form']->chart_type) && in_array('chatbyuser',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::numberOfChatsDialogsByUser(30,$filterParams['filter']) : array()), 'userChatsParticipantStats' => ((is_array($filterParams['input_form']->chart_type) && in_array('chatbyuserparticipant',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::numberOfChatsDialogsByUserParticipant(30,$filterParams['filter']) : array()), 'userTransferChatsStats' => ((is_array($filterParams['input_form']->chart_type) && in_array('chatbytransferuser',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::numberOfChatsDialogsByUser(30,$filterParams['filter'],'transfer_uid') : array()), 'depChatsStats' => ((is_array($filterParams['input_form']->chart_type) && in_array('chatbydep',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::numberOfChatsDialogsByDepartment(30,$filterParams['filter']) : array()), 'userChatsAverageStats' => ((is_array($filterParams['input_form']->chart_type) && in_array('avgdurationop',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::averageOfChatsDialogsByUser(30,$filterParams['filter']) : array()), 'userWaitTimeByOperator' => ((is_array($filterParams['input_form']->chart_type) && in_array('waitbyoperator',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::avgWaitTimeyUser(30,$filterParams['filter']) : array()), 'numberOfChatsPerMonth' => ( (is_array($filterParams['input_form']->chart_type) && ( in_array('active',$filterParams['input_form']->chart_type) \|\| in_array('proactivevsdefault',$filterParams['input_form']->chart_type) \|\| in_array('msgtype',$filterParams['input_form']->chart_type) \|\| in_array('unanswered',$filterParams['input_form']->chart_type) \|\| in_array('msgdelop',$filterParams['input_form']->chart_type) \|\| in_array('msgdelbot',$filterParams['input_form']->chart_type) \|\| in_array('devicetype',$filterParams['input_form']->chart_type) ) ) ? erLhcoreClassChatStatistic::getNumberOfChatsPerMonth($filterParams['filter'], array('charttypes' => $filterParams['input_form']->chart_type, 'comparetopast' => $filterParams['input']->comparetopast)) : array()), 'numberOfChatsPerWaitTimeMonth' => ((is_array($filterParams['input_form']->chart_type) && in_array('waitmonth',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::getNumberOfChatsWaitTime($filterParams['filter']) : array()), 'numberOfChatsPerHour' => ((is_array($filterParams['input_form']->chart_type) && in_array('avgduration',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::getWorkLoadStatistic(30, $filterParams['filter']) : array()), 'averageChatTime' => ((is_array($filterParams['input_form']->chart_type) && in_array('avgduration',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::getAverageChatduration(30,$filterParams['filter']) : array()), 'numberOfMsgByUser' => ((is_array($filterParams['input_form']->chart_type) && in_array('usermsg',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::numberOfMessagesByUser(30,$filterParams['filter']) : array()), 'subjectsStatistic' => ((is_array($filterParams['input_form']->chart_type) && in_array('subject',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::subjectsStatistic(30,$filterParams['filter']) : array()), 'cannedStatistic' => ((is_array($filterParams['input_form']->chart_type) && in_array('canned',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::cannedStatistic(30,$filterParams['filter']) : array()), 'nickgroupingdate' => ((is_array($filterParams['input_form']->chart_type) && in_array('nickgroupingdate',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::nickGroupingDate(30,$filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'group_field' => $filterParams['input']->group_field)) : array()), 'nickgroupingdatenick' => ((is_array($filterParams['input_form']->chart_type) && in_array('nickgroupingdatenick',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::nickGroupingDateNick(30,$filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'group_field' => $filterParams['input']->group_field)) : array()), 'urlappend' => erLhcoreClassSearchHandler::getURLAppendFromInput($filterParams['input_form']) ); erLhcoreClassChatEventDispatcher::getInstance()->dispatch('statistic.process_active_tab', array( 'active_stats' => & $activeStats, 'filter_params' => $filterParams )); if (isset($_GET['reportType']) && $_GET['reportType'] != 'live') { erLhcoreClassChatStatistic::exportCSV($activeStats, $_GET['reportType']); exit; } $tpl->setArray($activeStats); } } elseif ($tab == 'mail') { if (isset($_GET['doSearch'])) { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'mailconv','module_file' => 'mailstatistic_tab','format_filter' => true, 'use_override' => true, 'uparams' => $Params['user_parameters_unordered'])); } else { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'mailconv','module_file' => 'mailstatistic_tab','format_filter' => true, 'uparams' => $Params['user_parameters_unordered'])); if (empty($filterParams['input_form']->chart_type)) { $configuration = (array)erLhcoreClassModelChatConfig::fetch('statistic_options')->data; $filterParams['input_form']->chart_type = isset($configuration['chat_statistic']) ? $configuration['chat_statistic'] : array(); } } erLhcoreClassChatStatistic::formatUserFilter($filterParams); if ($filterParams['input_form']->opened === 0) { $filterParams['filter']['filter']['opened_at'] = 0; } elseif ($filterParams['input_form']->opened === 1) { $filterParams['filter']['filtergt']['opened_at'] = 0; } // Global filters $departmentFilter = erLhcoreClassUserDep::conditionalDepartmentFilter(); if (!empty($departmentFilter)){ if (isset($filterParams['filter']['filterin']['lhc_mailconv_msg.dep_id'])) { $filterParams['filter']['filterin']['lhc_mailconv_msg.dep_id'] = array_intersect($filterParams['filter']['filterin']['lhc_mailconv_msg.dep_id'],$departmentFilter['filterin']['id']); if (empty($filterParams['filter']['filterin']['lhc_mailconv_msg.dep_id'])) { $filterParams['filter']['filterin']['lhc_mailconv_msg.dep_id'] = array(-1); } } else { $filterParams['filter']['filterin']['lhc_mailconv_msg.dep_id'] = $departmentFilter['filterin']['id']; } } $userFilterDefault = erLhcoreClassGroupUser::getConditionalUserFilter(); if (!empty($userFilterDefault)) { if (isset($filterParams['filter']['filterin']['lhc_mailconv_msg.user_id'])) { $filterParams['filter']['filterin']['lhc_mailconv_msg.user_id'] = array_intersect($filterParams['filter']['filterin']['lhc_mailconv_msg.user_id'],$userFilterDefault['filterin']['id']); } else { $filterParams['filter']['filterin']['lhc_mailconv_msg.user_id'] = $userFilterDefault['filterin']['id']; } } if (is_numeric($filterParams['input_form']->has_attachment)) { if ($filterParams['input_form']->has_attachment == erLhcoreClassModelMailconvConversation::ATTACHMENT_MIX) { $filterParams['filter']['filterin']['lhc_mailconv_msg.has_attachment'] = [ erLhcoreClassModelMailconvConversation::ATTACHMENT_INLINE, erLhcoreClassModelMailconvConversation::ATTACHMENT_FILE, erLhcoreClassModelMailconvConversation::ATTACHMENT_MIX ]; } else if ($filterParams['input_form']->has_attachment == erLhcoreClassModelMailconvConversation::ATTACHMENT_INLINE) { $filterParams['filter']['filterin']['lhc_mailconv_msg.has_attachment'] = [ erLhcoreClassModelMailconvConversation::ATTACHMENT_INLINE, erLhcoreClassModelMailconvConversation::ATTACHMENT_MIX ]; } else if ($filterParams['input_form']->has_attachment == erLhcoreClassModelMailconvConversation::ATTACHMENT_FILE) { $filterParams['filter']['filterin']['lhc_mailconv_msg.has_attachment'] = [ erLhcoreClassModelMailconvConversation::ATTACHMENT_FILE, erLhcoreClassModelMailconvConversation::ATTACHMENT_MIX ]; } else if ($filterParams['input_form']->has_attachment == erLhcoreClassModelMailconvConversation::ATTACHMENT_EMPTY) { $filterParams['filter']['filter']['lhc_mailconv_msg.has_attachment'] = erLhcoreClassModelMailconvConversation::ATTACHMENT_EMPTY; } else if ($filterParams['input_form']->has_attachment == 5) { // No attachment (inline) $filterParams['filter']['filternotin']['lhc_mailconv_msg.has_attachment'] = [ erLhcoreClassModelMailconvConversation::ATTACHMENT_INLINE, erLhcoreClassModelMailconvConversation::ATTACHMENT_MIX ]; } else if ($filterParams['input_form']->has_attachment == 4) { // No attachment (as file) $filterParams['filter']['filternotin']['lhc_mailconv_msg.has_attachment'] = [ erLhcoreClassModelMailconvConversation::ATTACHMENT_FILE, erLhcoreClassModelMailconvConversation::ATTACHMENT_MIX ]; } } if (is_array($filterParams['input_form']->subject_ids) && !empty($filterParams['input_form']->subject_ids)) { erLhcoreClassChat::validateFilterIn($filterParams['input_form']->subject_ids); $filterParams['filter']['innerjoin']['lhc_mailconv_msg_subject'] = array('`lhc_mailconv_msg_subject`.`message_id`','`lhc_mailconv_msg` . `id`'); $filterParams['filter']['filterin']['`lhc_mailconv_msg_subject`.`subject_id`'] = $filterParams['input_form']->subject_ids; } $tpl->set('groupby',$filterParams['input_form']->groupby == 1 ? 'Y.m.d' : ($filterParams['input_form']->groupby == 2 ? 'Y-m-d' : 'Y.m')); $tpl->set('input',$filterParams['input_form']); if (isset($Params['user_parameters_unordered']['export']) && $Params['user_parameters_unordered']['export'] == 1) { reportModal($filterParams, $Params, 'mail', $currentUser); } if (isset($_GET['doSearch'])) { $activeStats = array( 'mmsgperinterval' => ((is_array($filterParams['input_form']->chart_type) && (in_array('mmsgperinterval',$filterParams['input_form']->chart_type) \|\| in_array('mavgwaittime',$filterParams['input_form']->chart_type))) ? erLhcoreClassMailconvStatistic::messagesPerInterval($filterParams['filter'], [ 'chart_type' => (is_array($filterParams['input_form']->chart_type) ? $filterParams['input_form']->chart_type : []), 'group_by' => $filterParams['input_form']->groupby]) : array() ), 'mmsgperuser' => ((is_array($filterParams['input_form']->chart_type) && in_array('mmsgperuser',$filterParams['input_form']->chart_type)) ? erLhcoreClassMailconvStatistic::messagesPerUser($filterParams['filter'], [ 'chart_type' => (is_array($filterParams['input_form']->chart_type) ? $filterParams['input_form']->chart_type : []), 'group_by' => $filterParams['input_form']->groupby]) : array() ), 'mmsgperdep' => ((is_array($filterParams['input_form']->chart_type) && in_array('mmsgperdep',$filterParams['input_form']->chart_type)) ? erLhcoreClassMailconvStatistic::messagesPerDep($filterParams['filter'], [ 'chart_type' => (is_array($filterParams['input_form']->chart_type) ? $filterParams['input_form']->chart_type : []), 'group_by' => $filterParams['input_form']->groupby ]) : array()), 'mmintperdep' => ((is_array($filterParams['input_form']->chart_type) && in_array('mmintperdep',$filterParams['input_form']->chart_type)) ? erLhcoreClassMailconvStatistic::avgInteractionPerDep($filterParams['filter'], [ 'chart_type' => (is_array($filterParams['input_form']->chart_type) ? $filterParams['input_form']->chart_type : []), 'group_by' => $filterParams['input_form']->groupby ]) : array()), 'mmintperuser' => ((is_array($filterParams['input_form']->chart_type) && in_array('mmintperuser',$filterParams['input_form']->chart_type)) ? erLhcoreClassMailconvStatistic::avgInteractionPerUser($filterParams['filter'], [ 'chart_type' => (is_array($filterParams['input_form']->chart_type) ? $filterParams['input_form']->chart_type : []), 'group_by' => $filterParams['input_form']->groupby ]) : array()), 'nickgroupingdatenick' => ((is_array($filterParams['input_form']->chart_type) && in_array('mattrgroup',$filterParams['input_form']->chart_type)) ? erLhcoreClassMailconvStatistic::attrByPerInterval($filterParams['filter'], array( 'group_by' => $filterParams['input_form']->groupby, 'group_field' => $filterParams['input']->group_field, 'group_limit' => $filterParams['input']->group_limit, 'chart_type' => (is_array($filterParams['input_form']->chart_type) ? $filterParams['input_form']->chart_type : []), )) : array()), 'msgperhour' => ((is_array($filterParams['input_form']->chart_type) && in_array('msgperhour',$filterParams['input_form']->chart_type)) ? erLhcoreClassMailconvStatistic::messagesPerHour($filterParams['filter'], [ 'chart_type' => (is_array($filterParams['input_form']->chart_type) ? $filterParams['input_form']->chart_type : []), 'group_by' => $filterParams['input_form']->groupby ]) : array()), 'urlappend' => erLhcoreClassSearchHandler::getURLAppendFromInput($filterParams['input_form']) ); if (isset($_GET['reportType']) && $_GET['reportType'] != 'live') { erLhcoreClassMailconvStatistic::exportCSV($activeStats, $_GET['reportType']); exit; } $tpl->setArray($activeStats); } } elseif ($tab == 'chatsstatistic') { if (isset($_GET['doSearch'])) { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'chatsstatistic_tab','format_filter' => true, 'use_override' => true, 'uparams' => $Params['user_parameters_unordered'])); } else { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'chatsstatistic_tab','format_filter' => true, 'uparams' => $Params['user_parameters_unordered'])); if (empty($filterParams['input_form']->chart_type)) { $configuration = (array)erLhcoreClassModelChatConfig::fetch('statistic_options')->data; $filterParams['input_form']->chart_type = isset($configuration['chat_statistic']) ? $configuration['chat_statistic'] : array(); } } erLhcoreClassChatStatistic::formatUserFilter($filterParams); // Global filters $departmentFilter = erLhcoreClassUserDep::conditionalDepartmentFilter(); if (!empty($departmentFilter)){ if (isset($filterParams['filter']['filterin']['lh_chat.dep_id'])) { $filterParams['filter']['filterin']['lh_chat.dep_id'] = array_values(array_intersect($filterParams['filter']['filterin']['lh_chat.dep_id'],$departmentFilter['filterin']['id'])); if (empty($filterParams['filter']['filterin']['lh_chat.dep_id'])) { $filterParams['filter']['filterin']['lh_chat.dep_id'] = array(-1); } } else { $filterParams['filter']['filterin']['lh_chat.dep_id'] = array_values($departmentFilter['filterin']['id']); } } $userFilterDefault = erLhcoreClassGroupUser::getConditionalUserFilter(); if (!empty($userFilterDefault)) { if (isset($filterParams['filter']['filterin']['lh_chat.user_id'])) { $filterParams['filter']['filterin']['lh_chat.user_id'] = array_values(array_intersect($filterParams['filter']['filterin']['lh_chat.user_id'],$userFilterDefault['filterin']['id'])); } else { $filterParams['filter']['filterin']['lh_chat.user_id'] = array_values($userFilterDefault['filterin']['id']); } } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('statistic.chatsstatistic_filter',array('filter' => & $filterParams, 'uparams' => $Params['user_parameters_unordered'])); $tpl->set('input',$filterParams['input_form']); $tpl->set('groupby',$filterParams['input_form']->groupby == 1 ? 'Y.m.d' : ($filterParams['input_form']->groupby == 2 ? 'Y-m-d' : 'Y.m')); if (isset($Params['user_parameters_unordered']['export']) && $Params['user_parameters_unordered']['export'] == 1) { reportModal($filterParams, $Params, 'chatsstatistic', $currentUser); } if (isset($_GET['doSearch'])) { if ($filterParams['input_form']->groupby == 1) { $activeStats = array( 'numberOfChatsPerMonth' => ( (is_array($filterParams['input_form']->chart_type) && ( in_array('active',$filterParams['input_form']->chart_type) \|\| in_array('total_chats',$filterParams['input_form']->chart_type) \|\| in_array('proactivevsdefault',$filterParams['input_form']->chart_type) \|\| in_array('msgtype',$filterParams['input_form']->chart_type) \|\| in_array('unanswered',$filterParams['input_form']->chart_type) \|\| in_array('msgdelop',$filterParams['input_form']->chart_type) \|\| in_array('msgdelbot',$filterParams['input_form']->chart_type) ) ) ? erLhcoreClassChatStatistic::getNumberOfChatsPerDay($filterParams['filter'], array('charttypes' => $filterParams['input_form']->chart_type)) : array()), 'numberOfChatsPerWaitTimeMonth' => ((is_array($filterParams['input_form']->chart_type) && in_array('waitmonth',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::getNumberOfChatsWaitTimePerDay($filterParams['filter']): array()), 'nickgroupingdate' => ((is_array($filterParams['input_form']->chart_type) && in_array('nickgroupingdate',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::nickGroupingDateDay($filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'group_field' => $filterParams['input']->group_field)) : array()), 'nickgroupingdatenick' => ((is_array($filterParams['input_form']->chart_type) && in_array('nickgroupingdatenick',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::nickGroupingDateNickDay($filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'group_field' => $filterParams['input']->group_field)) : array()), 'by_channel' => ((is_array($filterParams['input_form']->chart_type) && in_array('by_channel',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::byChannel($filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'groupby' => $filterParams['input_form']->groupby, 'group_field' => $filterParams['input']->group_field)) : array()), 'urlappend' => erLhcoreClassSearchHandler::getURLAppendFromInput($filterParams['input_form']) ); } elseif ($filterParams['input_form']->groupby == 2) { $activeStats = array( 'by_channel' => ((is_array($filterParams['input_form']->chart_type) && in_array('by_channel',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::byChannel($filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'groupby' => $filterParams['input_form']->groupby, 'group_field' => $filterParams['input']->group_field)) : array()), 'numberOfChatsPerMonth' => ( (is_array($filterParams['input_form']->chart_type) && ( in_array('active',$filterParams['input_form']->chart_type) \|\| in_array('total_chats',$filterParams['input_form']->chart_type) \|\| in_array('proactivevsdefault',$filterParams['input_form']->chart_type) \|\| in_array('msgtype',$filterParams['input_form']->chart_type) \|\| in_array('unanswered',$filterParams['input_form']->chart_type) \|\| in_array('msgdelop',$filterParams['input_form']->chart_type) \|\| in_array('msgdelbot',$filterParams['input_form']->chart_type) ) ) ? erLhcoreClassChatStatistic::getNumberOfChatsPerWeek($filterParams['filter'], array('charttypes' => $filterParams['input_form']->chart_type)): array()), 'numberOfChatsPerWaitTimeMonth' => ((is_array($filterParams['input_form']->chart_type) && in_array('waitmonth',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::getNumberOfChatsWaitTimePerWeek($filterParams['filter']): array()), 'nickgroupingdate' => ((is_array($filterParams['input_form']->chart_type) && in_array('nickgroupingdate',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::nickGroupingDateWeek($filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'group_field' => $filterParams['input']->group_field)) : array()), 'nickgroupingdatenick' => ((is_array($filterParams['input_form']->chart_type) && in_array('nickgroupingdatenick',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::nickGroupingDateNickWeek($filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'group_field' => $filterParams['input']->group_field)) : array()), 'urlappend' => erLhcoreClassSearchHandler::getURLAppendFromInput($filterParams['input_form']) ); } elseif ($filterParams['input_form']->groupby == 3) { $activeStats = array( 'by_channel' => ((is_array($filterParams['input_form']->chart_type) && in_array('by_channel',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::byChannel($filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'groupby' => $filterParams['input_form']->groupby, 'group_field' => $filterParams['input']->group_field)) : array()), 'numberOfChatsPerMonth' => ( (is_array($filterParams['input_form']->chart_type) && ( in_array('active',$filterParams['input_form']->chart_type) \|\| in_array('total_chats',$filterParams['input_form']->chart_type) \|\| in_array('proactivevsdefault',$filterParams['input_form']->chart_type) \|\| in_array('msgtype',$filterParams['input_form']->chart_type) \|\| in_array('unanswered',$filterParams['input_form']->chart_type) \|\| in_array('msgdelop',$filterParams['input_form']->chart_type) \|\| in_array('msgdelbot',$filterParams['input_form']->chart_type) ) ) ? erLhcoreClassChatStatistic::getNumberOfChatsPerWeekDay($filterParams['filter'], array('charttypes' => $filterParams['input_form']->chart_type)): array()), 'numberOfChatsPerWaitTimeMonth' => ((is_array($filterParams['input_form']->chart_type) && in_array('waitmonth',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::getNumberOfChatsWaitTimePerWeekDay($filterParams['filter']): array()), 'nickgroupingdate' => ((is_array($filterParams['input_form']->chart_type) && in_array('nickgroupingdate',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::nickGroupingDateWeekDay($filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'group_field' => $filterParams['input']->group_field)) : array()), 'nickgroupingdatenick' => ((is_array($filterParams['input_form']->chart_type) && in_array('nickgroupingdatenick',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::nickGroupingDateNickWeekDay($filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'group_field' => $filterParams['input']->group_field)) : array()), 'urlappend' => erLhcoreClassSearchHandler::getURLAppendFromInput($filterParams['input_form']) ); } else { $activeStats = array( 'by_channel' => ((is_array($filterParams['input_form']->chart_type) && in_array('by_channel',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::byChannel($filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'groupby' => $filterParams['input_form']->groupby, 'group_field' => $filterParams['input']->group_field)) : array()), 'numberOfChatsPerMonth' => ( (is_array($filterParams['input_form']->chart_type) && ( in_array('active',$filterParams['input_form']->chart_type) \|\| in_array('total_chats',$filterParams['input_form']->chart_type) \|\| in_array('proactivevsdefault',$filterParams['input_form']->chart_type) \|\| in_array('msgtype',$filterParams['input_form']->chart_type) \|\| in_array('unanswered',$filterParams['input_form']->chart_type) \|\| in_array('msgdelop',$filterParams['input_form']->chart_type) \|\| in_array('msgdelbot',$filterParams['input_form']->chart_type) ) ) ? erLhcoreClassChatStatistic::getNumberOfChatsPerMonth($filterParams['filter'], array('charttypes' => $filterParams['input_form']->chart_type)) : array()), 'numberOfChatsPerWaitTimeMonth' => ((is_array($filterParams['input_form']->chart_type) && in_array('waitmonth',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::getNumberOfChatsWaitTime($filterParams['filter']) : array()), 'nickgroupingdate' => ((is_array($filterParams['input_form']->chart_type) && in_array('nickgroupingdate',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::nickGroupingDate(30,$filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'group_field' => $filterParams['input']->group_field)) : array()), 'nickgroupingdatenick' => ((is_array($filterParams['input_form']->chart_type) && in_array('nickgroupingdatenick',$filterParams['input_form']->chart_type)) ? erLhcoreClassChatStatistic::nickGroupingDateNick(30,$filterParams['filter'], array('group_limit' => $filterParams['input']->group_limit, 'group_field' => $filterParams['input']->group_field)) : array()), 'urlappend' => erLhcoreClassSearchHandler::getURLAppendFromInput($filterParams['input_form']) ); } if (isset($_GET['reportType']) && $_GET['reportType'] != 'live') { erLhcoreClassChatStatistic::exportCSV($activeStats, $_GET['reportType']); exit; } $tpl->setArray($activeStats); } } else if ($tab == 'last24') { if (isset($_GET['doSearch'])) { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'last24statistic','format_filter' => true, 'use_override' => true, 'uparams' => $Params['user_parameters_unordered'])); } else { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'last24statistic','format_filter' => true, 'uparams' => array())); } erLhcoreClassChatStatistic::formatUserFilter($filterParams); if (empty($filterParams['filter'])) { $filter24 = array('filtergte' => array('time' => (time()-(243600)))); } else { $filter24 = $filterParams['filter']; } $departmentFilter = erLhcoreClassUserDep::conditionalDepartmentFilter(); if (!empty($departmentFilter)){ if (isset($filter24['filterin']['lh_chat.dep_id'])) { $filter24['filterin']['lh_chat.dep_id'] = array_values(array_intersect($filter24['filterin']['lh_chat.dep_id'],$departmentFilter['filterin']['id'])); if (empty($filter24['filterin']['lh_chat.dep_id'])) { $filter24['filterin']['lh_chat.dep_id'] = array(-1); } } else { $filter24['filterin']['lh_chat.dep_id'] = array_values($departmentFilter['filterin']['id']); } } $userFilterDefault = erLhcoreClassGroupUser::getConditionalUserFilter(); if (!empty($userFilterDefault)) { if (isset($filter24['filterin']['lh_chat.user_id'])) { $filter24['filterin']['lh_chat.user_id'] = array_values(array_intersect($filter24['filterin']['lh_chat.user_id'],$userFilterDefault['filterin']['id'])); } else { $filter24['filterin']['lh_chat.user_id'] = array_values($userFilterDefault['filterin']['id']); } } if (isset($_GET['doSearch'])) { $tpl->set('last24hstatistic',erLhcoreClassChatStatistic::getLast24HStatistic($filter24)); $tpl->set('operators',erLhcoreClassChatStatistic::getTopTodaysOperators(100,0,$filter24)); } $tpl->set('input',$filterParams['input_form']); $tpl->set('filter24',$filter24); } else if ($tab == 'agentstatistic') { if (isset($_GET['doSearch'])) { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'agent_statistic','format_filter' => true, 'use_override' => true, 'uparams' => $Params['user_parameters_unordered'])); } else { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'agent_statistic','format_filter' => true, 'uparams' => $Params['user_parameters_unordered'])); } $userFilterDefault = erLhcoreClassGroupUser::getConditionalUserFilter(); if (!empty($userFilterDefault)) { if (isset($filterParams['filter']['filterin']['id'])) { $filterParams['filter']['filterin']['id'] = array_values(array_intersect($filterParams['filter']['filterin']['id'],$userFilterDefault['filterin']['id'])); } else { $filterParams['filter']['filterin']['id'] = array_values($userFilterDefault['filterin']['id']); } } if (isset($_GET['xmlagentstatistic'])) { erLhcoreClassChatStatistic::exportAgentStatistic(30,$filterParams['filter'], $filterParams['input']); exit; } if (isset($Params['user_parameters_unordered']['export']) && $Params['user_parameters_unordered']['export'] == 1) { reportModal($filterParams, $Params, 'agentstatistic', $currentUser); } if (isset($_GET['doSearch'])) { $agentStatistic = erLhcoreClassChatStatistic::getAgentStatistic(30, $filterParams['filter'], $filterParams['input']); } else { $agentStatistic = array(); } $tpl->set('input',$filterParams['input_form']); $tpl->set('agentStatistic',$agentStatistic); $tpl->set('agentStatistic_avg',erLhcoreClassChatStatistic::getAgentStatisticSummary($agentStatistic)); } else if ($tab == 'performance') { if (isset($_GET['doSearch'])) { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat', 'module_file' => 'performance_statistic', 'format_filter' => true, 'use_override' => true, 'uparams' => $Params['user_parameters_unordered'])); } else { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat', 'module_file' => 'performance_statistic', 'format_filter' => true, 'uparams' => $Params['user_parameters_unordered'])); } erLhcoreClassChatStatistic::formatUserFilter($filterParams); $departmentFilter = erLhcoreClassUserDep::conditionalDepartmentFilter(); if (!empty($departmentFilter)){ $filterParams['filter']['customfilter'][] = '(`lh_chat`.`dep_id` IN (' . implode(',',$departmentFilter['filterin']['id']) .'))'; } if (isset($Params['user_parameters_unordered']['export']) && $Params['user_parameters_unordered']['export'] == 1) { reportModal($filterParams, $Params, 'performance', $currentUser); } if (isset($_GET['doSearch'])) { $performanceStatistic = erLhcoreClassChatStatistic::getPerformanceStatistic(30, $filterParams['filter'], $filterParams); } else { $performanceStatistic = array(); } $tpl->set('input', $filterParams['input_form']); $tpl->set('performanceStatistic', $performanceStatistic); } else if ($tab == 'departments') { if (isset($_GET['doSearch'])) { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'departments_statistic','format_filter' => true, 'use_override' => true, 'uparams' => $Params['user_parameters_unordered'])); } else { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'departments_statistic','format_filter' => true, 'uparams' => $Params['user_parameters_unordered'])); } erLhcoreClassChatStatistic::formatUserFilter($filterParams, 'lh_departament_availability'); $departmentFilter = erLhcoreClassUserDep::conditionalDepartmentFilter(); if (!empty($departmentFilter)){ $filterParams['filter']['customfilter'][] = '(`lh_departament_availability`.`dep_id` IN (' . implode(',',$departmentFilter['filterin']['id']) .'))'; } $tpl->set('input',$filterParams['input_form']); if (isset($_GET['doSearch']) \|\| $Params['user_parameters_unordered']['xls'] == 1) { $departmentstats = erLhcoreClassChatStatistic::getDepartmentsStatistic(30, $filterParams['filter'], $filterParams); } else { $departmentstats = array(); } if ($Params['user_parameters_unordered']['xls'] == 1) { $departmentStats = erLhcoreClassChatStatistic::getDepartmentsStatistic(30, $filterParams['filter'], $filterParams); erLhcoreClassChatStatistic::exportDepartmentStatistic($departmentStats); exit; } $append = erLhcoreClassSearchHandler::getURLAppendFromInput($filterParams['input_form']); $tpl->set('input_append', $append); $tpl->set('departmentstats', $departmentstats); } elseif ($tab == 'configuration') { $statisticOptions = erLhcoreClassModelChatConfig::fetch('statistic_options'); $configuration = (array)$statisticOptions->data; if (!isset($configuration['statistic'])) { $configuration['statistic'] = array(); } if (!isset($configuration['chat_statistic'])) { $configuration['chat_statistic'] = array(); } if (!isset($configuration['work_hours_starts'])) { $configuration['work_hours_starts'] = 8; } if (!isset($configuration['work_hours_ends'])) { $configuration['work_hours_ends'] = 17; } if (ezcInputForm::hasPostData()) { if (!isset($_POST['csfr_token']) \|\| !$currentUser->validateCSFRToken($_POST['csfr_token'])) { erLhcoreClassModule::redirect(); exit; } $definition = array( 'chart_type' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'string', null,FILTER_REQUIRE_ARRAY ), 'canned_stats' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'boolean' ), 'chat_chart_type' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'string',null,FILTER_REQUIRE_ARRAY ), 'work_hours_starts' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'int', array('min_range' => 0, 'max_range' => 23) ), 'work_hours_ends' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'int', array('min_range' => 0, 'max_range' => 23) ), 'avg_wait_time' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'int', array('min_range' => 560, 'max_range' => 47243600) ), 'avg_chat_duration' => new ezcInputFormDefinitionElement( ezcInputFormDefinitionElement::OPTIONAL, 'int', array('min_range' => 560, 'max_range' => 47243600) ) ); $form = new ezcInputForm( INPUT_POST, $definition ); $Errors = array(); if ($form->hasValidData('chart_type')) { $configuration['statistic'] = $form->chart_type; } if ($form->hasValidData('chat_chart_type')) { $configuration['chat_statistic'] = $form->chat_chart_type; } if ($form->hasValidData('work_hours_starts')) { $configuration['work_hours_starts'] = $form->work_hours_starts; } if ($form->hasValidData('work_hours_ends')) { $configuration['work_hours_ends'] = $form->work_hours_ends; } if ($form->hasValidData('avg_wait_time')) { $configuration['avg_wait_time'] = $form->avg_wait_time; } else { $configuration['avg_wait_time'] = 0; } if ($form->hasValidData('avg_chat_duration')) { $configuration['avg_chat_duration'] = $form->avg_chat_duration; } else { $configuration['avg_chat_duration'] = 0; } if ($form->hasValidData('canned_stats')) { $configuration['canned_stats'] = $form->canned_stats; } else { $configuration['canned_stats'] = 0; } $statisticOptions->explain = ''; $statisticOptions->type = 0; $statisticOptions->hidden = 1; $statisticOptions->identifier = 'statistic_options'; $statisticOptions->value = serialize($configuration); $statisticOptions->saveThis(); // Need to clear cache because messages might start to collect canned messages usage statistic $CacheManager = erConfigClassLhCacheConfig::getInstance(); $CacheManager->expireCache(); $tpl->set('updated', true); } $tpl->set('configuration', $configuration); } else if ($tab == 'visitors') { if (isset($_GET['doSearch'])) { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'visitorsstatistic_tab','format_filter' => true, 'use_override' => true, 'uparams' => $Params['user_parameters_unordered'])); } else { $filterParams = erLhcoreClassSearchHandler::getParams(array('module' => 'chat','module_file' => 'visitorsstatistic_tab','format_filter' => true, 'uparams' => $Params['user_parameters_unordered'])); $configuration = (array)erLhcoreClassModelChatConfig::fetch('statistic_options')->data; $filterParams['input_form']->chart_type = isset($configuration['chat_statistic']) ? $configuration['chat_statistic'] : array(); } erLhcoreClassChatStatistic::formatUserFilter($filterParams,'lh_chat_online_user'); $departmentFilter = erLhcoreClassUserDep::conditionalDepartmentFilter(); if (!empty($departmentFilter)){ $filterParams['filter']['customfilter'][] = '(`dep_id` IN (' . implode(',',$departmentFilter['filterin']['id']) .'))'; } $tpl->set('input',$filterParams['input_form']); $tpl->set('groupby',$filterParams['input_form']->groupby == 1 ? 'Y.m.d' : ($filterParams['input_form']->groupby == 2 ? 'Y-m-d' : 'Y.m')); if (isset($_GET['doSearch'])) { $visitors_statistic = erLhcoreClassChatStatistic::getVisitorsStatistic($filterParams['filter'], array('groupby' => $filterParams['input_form']->groupby,'charttypes' => $filterParams['input_form']->chart_type)); if (isset($_GET['reportType']) && $_GET['reportType'] != 'live') { erLhcoreClassChatStatistic::exportCSV($visitors_statistic, $_GET['reportType']); exit; } $tpl->setArray(array( 'visitors_statistic' => $visitors_statistic, 'urlappend' => erLhcoreClassSearchHandler::getURLAppendFromInput($filterParams['input_form']) )); } } else { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('statistic.process_tab', array( 'tpl' => & $tpl, 'params' => $Params )); } $tpl->set('tab',$tab); $Result['content'] = $tpl->fetch(); $Result['path'] = array(array('title' => erTranslationClassLhTranslation::getInstance()->getTranslation('chat/statistic','Statistic'))); $Result['additional_header_js'] = '<script type="text/javascript" src="'.erLhcoreClassDesign::design('js/Chart.bundle.min.js').'"></script>'; erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.statistic_path',array('result' => & $Result)); ?>

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