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<?php // For IE to support headers if chat is installed on different domain erLhcoreClassRestAPIHandler::setHeaders(); header('P3P:CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"'); header('Content-type: text/javascript'); header('Expires: Sat, 26 Jul 1997 05:00:00 GMT'); header('Last-Modified: ' . gmdate('D, d M Y H:i:s', time() + 60 * 60 * 8) . ' GMT'); header('Cache-Control: no-store, no-cache, must-revalidate'); header('Cache-Control: post-check=0, pre-check=0', false); header('Pragma: no-cache'); // Check is there online user instance and user has messsages from operator in that case they have seen message from operator if (erLhcoreClassModelChatConfig::fetch('track_online_visitors')->current_value == 1) { $userInstance = erLhcoreClassModelChatOnlineUser::handleRequest(array('message_seen_timeout' => erLhcoreClassModelChatConfig::fetch('message_seen_timeout')->current_value, 'vid' => $Params['user_parameters_unordered']['vid'])); if ($userInstance !== false && $userInstance->has_message_from_operator == true) { // Finish conversion if ($userInstance->conversion_id > 0) { $conversionUser = erLhAbstractModelProactiveChatCampaignConversion::fetch($userInstance->conversion_id); if ($conversionUser instanceof erLhAbstractModelProactiveChatCampaignConversion) { if ($Params['user_parameters_unordered']['conversion'] === 'true') { $conversionUser->invitation_status = erLhAbstractModelProactiveChatCampaignConversion::INV_CHAT_STARTED; } else { $conversionUser->invitation_status = erLhAbstractModelProactiveChatCampaignConversion::INV_SEEN; } $conversionUser->con_time = time(); $conversionUser->saveThis(); } } $onlineAttributes = $userInstance->online_attr_system_array; if ($userInstance->invitation !== false && isset($userInstance->invitation->design_data_array['show_everytime']) && $userInstance->invitation->design_data_array['show_everytime'] == true) { $userInstance->operator_message = ''; $userInstance->message_seen = 0; $userInstance->message_seen_ts = 0; if ( (isset($userInstance->invitation->design_data_array['hide_on_open']) && $userInstance->invitation->design_data_array['hide_on_open'] == true) \|\| (isset($userInstance->invitation->design_data_array['full_on_invitation']) && $userInstance->invitation->design_data_array['full_on_invitation'] == true) ) { if (isset($onlineAttributes['qinv'])) { unset($onlineAttributes['qinv']); // Next time show normal invitation } } else { $onlineAttributes['qinv'] = 1; // Next time show quite invitation } } else { $userInstance->message_seen = 1; $userInstance->message_seen_ts = time(); if (isset($onlineAttributes['qinv'])) { unset($onlineAttributes['qinv']); // Next time show normal invitation } } $userInstance->online_attr_system = json_encode($onlineAttributes); $userInstance->conversion_id = 0; $userInstance->saveThis(); } } if ($Params['user_parameters_unordered']['hash'] != '') { list($chatID, $hash) = explode('_', $Params['user_parameters_unordered']['hash']); try { $db = ezcDbInstance::get(); $db->beginTransaction(); $chat = erLhcoreClassModelChat::fetchAndLock($chatID); $explicitClosed = false; if ($chat instanceof erLhcoreClassModelChat && $chat->hash == $hash && $Params['user_parameters_unordered']['eclose'] == 'survey' && $chat->status_sub != erLhcoreClassModelChat::STATUS_SUB_SURVEY_COMPLETED) { $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_SURVEY_COMPLETED; $chat->updateThis(array('update' => array( 'status_sub' ))); $explicitClosed = true; } if ($chat instanceof erLhcoreClassModelChat && $chat->hash == $hash && $chat->user_status != 1) { // User closed chat $chat->user_status = erLhcoreClassModelChat::USER_STATUS_CLOSED_CHAT; $chat->support_informed = 1; $chat->user_closed_ts = time(); if ($chat->user_typing < (time() - 12)) { $chat->user_typing = time() - 5;// Show for shorter period these status messages $chat->is_user_typing = 1; $chat->user_typing_txt = ($chat->nick != 'Visitor' ? $chat->nick : htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/userleftchat', 'Visitor'), ENT_QUOTES)) .' '.htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/userleftchat', 'has left the chat!'), ENT_QUOTES); } // User Closed Chat if ($Params['user_parameters_unordered']['eclose'] == 't') { if ($chat->status_sub != erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT \|\| $Params['user_parameters_unordered']['close'] == '1') { erLhcoreClassChat::lockDepartment($chat->dep_id, $db); $informVisitorLeft = false; if ($chat->status_sub != erLhcoreClassModelChat::STATUS_SUB_SURVEY_COMPLETED && $chat->status_sub != erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT) { $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT; $informVisitorLeft = true; } // It is close widget action with permanent close // In that case we set as it was closed as survey completed if ($Params['user_parameters_unordered']['close'] == '1') { $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_SURVEY_COMPLETED; } if ($informVisitorLeft === true) { $msg = new erLhcoreClassModelmsg(); $msg->msg = '[level=system-warning exit-visitor]' . ($chat->nick != 'Visitor' ? $chat->nick : htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/userleftchat', 'Visitor'), ENT_QUOTES)) .' '. htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/userleftchat', 'has closed the chat explicitly!'), ENT_QUOTES) .'[/level] [button_action=send_manual_message]'.htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/userleftchat', 'invite to chat'), ENT_QUOTES).'[/button_action]'; $msg->chat_id = $chat->id; $msg->user_id = -1; $msg->time = time(); erLhcoreClassChat::getSession()->save($msg); // Set last message ID if ($chat->last_msg_id < $msg->id) { $chat->last_msg_id = $msg->id; } } $chat->removePendingEvents(); } if ($chat->wait_time == 0) { if ($chat->status == erLhcoreClassModelChat::STATUS_BOT_CHAT) { $chat->pnd_time = time(); $chat->wait_time = 1; } else { $chat->wait_time = time() - ($chat->pnd_time > 0 ? $chat->pnd_time : $chat->time); } } $explicitClosed = true; } if (($onlineuser = $chat->online_user) !== false) { $onlineuser->reopen_chat = 0; $onlineuser->saveThis(); } $chat->updateThis(array('update' => array( 'wait_time', 'pnd_time', 'last_msg_id', 'status_sub', 'user_status', 'support_informed', 'user_closed_ts', 'user_typing', 'is_user_typing', 'user_typing_txt', ))); if ($chat->has_unread_messages == 1 && $chat->last_user_msg_time < (time() - 5)) { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.unread_chat', array('chat' => & $chat)); } if ($explicitClosed == true) { if ($chat->user_id > 0) { erLhcoreClassChat::updateActiveChats($chat->user_id); } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.explicitly_closed', array('chat' => & $chat, 'msg' => (isset($msg) ? $msg : null))); } else { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.visitor_regular_closed', array('chat' => & $chat)); } } elseif ($chat instanceof erLhcoreClassModelChat && $chat->hash == $hash && $Params['user_parameters_unordered']['eclose'] == 't' && $chat->status_sub != erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT) { erLhcoreClassChat::lockDepartment($chat->dep_id, $db); if ($chat->status_sub != erLhcoreClassModelChat::STATUS_SUB_SURVEY_COMPLETED) { // From now chat will be closed explicitly $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT; if ($Params['user_parameters_unordered']['close'] == '1') { $chat->status_sub = erLhcoreClassModelChat::STATUS_SUB_SURVEY_COMPLETED; } $msg = new erLhcoreClassModelmsg(); $msg->msg = '[level=system-warning exit-visitor]'.($chat->nick != 'Visitor' ? $chat->nick : htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/userleftchat', 'Visitor'), ENT_QUOTES)) .' '.htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/userleftchat', 'has closed the chat explicitly!'), ENT_QUOTES).'[/level] [button_action=send_manual_message]' . htmlspecialchars_decode(erTranslationClassLhTranslation::getInstance()->getTranslation('chat/userleftchat', 'invite to chat'), ENT_QUOTES) . '[/button_action]'; $msg->chat_id = $chat->id; $msg->user_id = -1; $msg->time = time(); erLhcoreClassChat::getSession()->save($msg); // Set last message ID if ($chat->last_msg_id < $msg->id) { $chat->last_msg_id = $msg->id; } $chat->updateThis(array('update' => array( 'status_sub', 'last_msg_id' ))); } if ($chat->has_unread_messages == 1 && $chat->last_user_msg_time < (time() - 5)) { erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.unread_chat', array('chat' => & $chat)); } if ($chat->user_id > 0) { erLhcoreClassChat::updateActiveChats($chat->user_id); } erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.explicitly_closed', array('chat' => & $chat, 'msg' => (isset($msg) ? $msg : null))); } $db->commit(); } catch (Exception $e) { $db->rollback(); // Do nothing } } exit; ?>

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